Shipping - FAQs

Can I pick up my order from the warehouse?

No, it is a big shared warehouse, not a store. If you would like to purchase in person at a store, click here for a list of stores.

What does Authority to Leave (ATL) mean?

ATL means you are happy for Border Express to leave your order at your door. This is a great way of avoiding re-delivery fees if you are comfortable to take the risk.

What is the risk?

Well, if somebody walks past your house and steals your order, I’m afraid that’s that. I can’t replace your order for free and Border Express are not responsible.

Who will deliver my order?

In most cases it will be Border Express.

Can I track my order?

Yes! Once your order ships, you will get an email with your consignment ID.

Using that con note, you can track your order online at https://www.borderexpress.com.au/

Do I need to be at home to sign for delivery?

Yes, Border Express are a courier service and require a signature on delivery. It doesn’t have to be you personally, but somebody needs to be at the delivery address.

Please note – if nobody is home to sign for delivery, you will incur a re-delivery fee!

If you know this is going to be a problem, consider using another address for delivery, such as a work address, OR you can give Authority to Leave during the checkout process.

How long does delivery take?

We need about a day or so to process the order. Once your order ships, the transit times vary depending on how far away you are from the Brisbane warehouse. Brisbane, Gold Coast, Sunshine Coast, Sydney – overnight Melbourne – 2 nights Perth – freakin’ forever … seriously, it’s something like 7-10 days.

How much does shipping cost?

Australia-wide shipping is absolutely free for orders over $99. For Australia-wide orders under $99, shipping is $19 per order. If you want to ship internationally, you will need to arrange your own shipping. To get a shipping quote, the warehouse location (shipping from) is Heathwood QLD 4110.

Where do you deliver?

We deliver Australia wide.