Here are our most commonly asked questions. If your answer isn’t here, please contact us!
No, it is a big shared warehouse, not a store. If you would like to purchase in person at a store, click here for a list of stores.
Yes! Once your order ships, you will get an email from us with your consignment ID. Using that con note, you can track your order online at
Or by calling Star Track Express on 13 23 45
Yes, Star Track are a courier service and require a signature on delivery. It doesn’t have to be you
personally, but somebody needs to be at the delivery address.
Please note – if nobody is home to sign for delivery, you will incur a re-delivery fee!
If you know this is going to be a problem, consider using another address for delivery, such as a work
address, OR you can give Authority to Leave during the checkout process.
Personal Guarantee from Oz Inflatable Kayaks
Yes, they are THAT GOOD!
We are proud to offer a 30 day satisfaction guarantee on our inflatable kayaks and SUPs, because we know that they are awesome.
Of course, the kayak or SUP needs to be in as-new condition and we won’t be able to refund you for shipping or courier charges, but it’s still a pretty good deal!
Please Contact us before you return your inflatable kayak or SUP.
You can pay using PayPal, Credit Card or ZipPay
You can also pay via EFT (Electronic Funds Transfer.) Orders are not shipped until funds have been cleared in our account. Please contact us to use EFT.
We need about a day or so to process the order. Once your order ships, the transit times vary depending on how far away you are from the Brisbane warehouse.
Brisbane, Gold Coast, Sunshine Coast, Sydney – overnight
Melbourne – 2 nights
Perth – freakin’ forever … seriously, it’s something like 7-10 days.
Shipping is absolutely free for orders over $200!
For orders under $200, you pay a flat rate of $29.
All Advanced Elements products come with a 1 year warranty – for details on the warranty, please visit www.advancedelements.com/warranty.html
All Friday Harbor products come with a 90 day warranty – for details on the warranty, please visit www.advancedelements.com/warranty.html
Inflatable Kayak or SUP Faulty Upon Delivery
If your inflatable kayak, SUP, paddle or accessory is faulty when it arrives, please use our Contact us page immediately. Please detail exactly what the fault is and we will give you a return code and shipping instructions. In some cases, a replacement may be shipped to you, in some cases the fault may be repaired.
ATL means you are happy for Star Track to leave your order at your door. This is a great way of avoiding re-delivery fees if you are comfortable to take the risk.
What is the risk?
Well, if somebody walks past your house and steals your order, I’m afraid that’s that. I can’t replace your order for free and Star Track Express are not responsible.
We deliver Australia wide.
Good old Star Track Express!